CoExyst Legal
Version: 2026-10-23-v5
Effective at (UTC): 23 October 2026
This policy explains CoExyst subscription prices, trials, renewals, cancellations, refunds and house access. Read it with the Terms of Service and Privacy Policy. Nothing in this policy limits rights you have under applicable consumer law, including the Australian Consumer Law.
House Pro covers one house, with unlimited members. It is billed monthly at AUD 16.90 or annually at AUD 149.99. Both prices include GST. Paying annually costs over 25% less than paying monthly for twelve months. Existing Pro 5 and Pro Unlimited subscriptions keep their existing plan and member limits unless you agree to a change. They are not offered to new subscribers. A subscription does not pay household bills, reimbursements or debts between housemates.
Before you subscribe, the purchase screen shows the price, currency, billing period and any introductory offer. The provider's confirmation shows the terms of that purchase. App Store prices can vary by storefront, and the price in Apple's purchase sheet applies. Approved discounts may reduce the total.
We may offer house grants, reviewer access, beta access or CoExyst access codes. These are access entitlements, not Apple purchases. An active entitlement may mean your house does not need another subscription.
New subscriptions purchased in the iPhone app use Apple In-App Purchase. New subscriptions purchased through the website or installed PWA use Stripe. The provider recorded for the house continues to apply if its subscription ends. Changing devices does not switch providers.
CoExyst does not automatically move a subscription between people, houses or providers. An exceptional support transfer requires verified ownership, settled billing and an audit record. Contact support before starting another subscription to replace an existing one.
Apple handles the purchase, payment method, renewal, cancellation and refund process for an App Store subscription. In CoExyst on iPhone, open Plan + billing and choose Manage App Store subscription. You can also open iPhone Settings → your name → Subscriptions → CoExyst. See Apple's cancellation instructions.
Request an Apple purchase refund at reportaproblem.apple.com. Apple decides those requests under its terms and applicable consumer law. CoExyst support can help identify the subscription and explain house access, but cannot edit your Apple payment method or cancel an Apple subscription for you. Apple refund help explains the process.
Restoring a purchase checks its verified ownership. It does not attach another house's subscription to the house currently open. If ownership cannot be confirmed, keep the purchase receipt and contact support. Do not buy another subscription to clear a pending purchase.
Manage a browser subscription through Plan + billing at coexyst.app. The Stripe portal supports payment details, invoices and the subscription options available for your plan. CoExyst staff cannot edit your saved card details.
For a Stripe refund request, email support@coexyst.app with the house name, account email, charge date, amount and what happened. We assess requests using the purchase terms, the circumstances of the service and applicable consumer law. Approved refunds are returned through the original provider and payment method where supported. Processing time depends on the payment provider and your bank. Credits do not necessarily create a cash refund.
An eligible new House Pro subscription starts with a free trial of one calendar month, through Stripe or an Apple introductory offer. A trial is available to an account for its first house, and only once. This does not change a trial or billing period already granted under an existing contract.
Starting a trial through Stripe means you provide a payment method at the start. An offer is available only when the purchase screen confirms your eligibility, its duration, its introductory price and the later renewal price. Apple also determines eligibility within its subscription group. Eligibility for a browser trial does not by itself establish eligibility for an Apple offer.
A trial becomes a paid, automatically renewing subscription when it ends. Cancel before the deadline shown by the provider if you do not want to renew. For an Apple free trial, Apple advises cancelling at least 24 hours before it ends. Do not assume every account or house receives the same offer.
Before you start a Stripe trial, CoExyst asks you to accept this policy, the automatic renewal and the immediate access to House Pro. Before an App Store purchase, CoExyst asks you to acknowledge the subscription terms, automatic renewal, immediate access and the Apple refund process. We record the acknowledgement version, the account and the time. Those acknowledgements do not waive statutory rights.
Subscriptions renew at the interval and price confirmed by the provider unless cancelled. Cancelling stops a later renewal. The subscription ends at the end of the current period, not immediately, and the period you have paid for stays available until the access end date the provider records. If you cancel during a free trial, the subscription ends at the end of the trial period and no payment is charged. A refund, revocation, unresolved payment or other access restriction may change that date.
Signing out, uninstalling CoExyst, leaving a house or requesting account deletion does not cancel renewal. Cancel with the billing provider separately. An active paid period or unresolved purchase may need to be settled before a payer can complete account deletion.
Apple access follows verified subscription status. A verified grace period can preserve access until its stated end. Billing retry without a valid grace period does not create extra paid access. A failed browser payment can also restrict house access. Follow the provider instructions shown in CoExyst, then choose Check access after you resolve the payment. Members can contact their house admin or support.
Ending a subscription does not immediately delete house records. Access may become limited, read-only or locked according to the house's billing and access state. The Privacy Policy and the account deletion information govern data retention, retained local copies and account deletion. Cancellation alone does not delete data.
We may change subscription prices, plan names, features or billing intervals. Where a change materially affects a paid subscription, we give notice where required and any cancellation, refund or other rights the law requires. We give written notice of any change to the price of your subscription at least 30 days before it takes effect. You may cancel before the new price applies, and the price you agreed to stays in place until then.
Email support@coexyst.app if a charge, purchase ownership or house access does not look right. Do not send a full card number, password or sign-in code.
CoExyst retains the provider references, entitlement decisions, purchase acknowledgements and authorised support actions needed to operate and explain billing. Sensitive billing changes need appropriate authority and are recorded in audit logs. We do not store full payment-card details. The Privacy Policy explains how billing and support information is handled.